Returns & Refunds policy
This excerpt is from our "Terms and Conditions". This cancellation policy lays out how you can change or cancel your booked rentals.
You are entitled to cancel your order within 30 days of the event date without giving any reason for doing so. Cancelations after 30 days will not be refunded.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail at perfectpetals3@gmail.com
We will reimburse you all payments made except for the non-refundable deposit or any fees incurred for customization. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for refunds:
In order for the order to be eligible for a refund, please make sure that:
The notice of cancelation is sent more than 30 days before the date of service.
The following fees cannot be returned:
The non-refundable deposit made to book service.
The fee incurred due to your customization request.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Alterations
We are happy to work with you on order additions as available and ask that you make us aware of such additions as soon as you know. Orders requiring removals should be made to us at least 60 days prior to your event, when possible.
To request and receive approval of these alterations, please e-mail us at: perfectpetals3@gmail.com to check availability.
The Client may not alter the rentals in any way. This includes, but is not limited to, adding any of your own flowers (fresh or faux), removing flowers, or altering the shape of the arrangements. There will be damage fees applied to not adhering to this policy and we reserve the right to charge the customer's credit card on file for any of these damages, without prior notice.
Rescheduling
In case this rental contract is forced to be cancelled due to acts of God, fire, flood, war, natural disasters, epidemic, weather, terrorism, crime, revolution, riots, labor disputes, accidents, civil disorder, government acts of regulations, or any extraordinary event or circumstance beyond the control of either us, Perfect Petals, LLC, or The Client, within 30 days of your wedding/event, we will move your retainer free of charge to another date, if the new requested date is available.
If the Client’s new requested date is not available, there would be no refunds applied for cancelling the original date. We will try our best to come to a respectful and mutual agreement between both parties involved.
If there are costs involved that have incurred for the original date, and cannot be credited nor rescheduled, such costs will not be refunded to The Client.
You may re-schedule your original event date, for any reason, up until 30 days before your original event date, if your new date is available.
Availability
We reserve the right to cancel this contract and your online order at anytime we feel that the obligations cannot be met by both parties (The Vendor and/or The Client) and we will be held blameless for this decision. If we initiate the cancellation of the contract, we will provide a full refund (including the retainer), minus any actual costs incurred up to that point that we inform The Client. We reserve the right to cancel and/or refund certain items after you placed your order if: the date is no longer available, (but was not updated on the website), certain products are no longer available for the date requested, the amount ordered exceeded the limit available of that particular item, if a rental item becomes unavailable due to damage upon its previous return, (all efforts will be made to substitute another or a refund will be given for that particular item), or for any other reason.
Please note, availability of the fresh florals is dependent on availability from the fresh floral supplier. If, for any reason, the fresh flower of choice is not available for the bud vases, all efforts will be made by The Vendor to find a replacement. If no replacement is possible, The Vendor will use a faux comparable replacement instead, and will refund The Client the cost of the additional fresh flowers, if The Client still chooses to rent the bud vases.
Integrity of Rented Items/Substitutions
All of the floral arrangements are made using faux florals (artificial florals made to replicate fresh flowers such as baby’s breath, roses, hydrangea, delphinium, and other flowers).
If a rental item becomes unavailable due to damage upon its previous rental, all efforts will be made to substitute another or a refund will be given for that particular item. We reserve the right to make substitutions in the event the flowers need to be replaced or re-arranged due to previous return issues or if a flower/arrangement is no longer available to deliver on time. In this event, the integrity of the proposed color scheme will be maintained and flowers of similar look and size will be used. Perfect Petals reserves the right to make substitutions in the event the flowers or other rental items received are not of the quality suitable to wedding/event. The integrity of the proposed look and color scheme will be maintained and flowers of equivalent value will be used.
Example: Faux Ohara white roses are shown on the online picture; 3 roses are damaged from the previous return; these roses will be replaced with the exact same rose type, or if they are unavailable, faux white David Austin Roses will be used to replace them instead. As another example: Red roses WOULD NOT be substituted for white orchids.
Due to various monitor settings on your computer the colors of the flower arrangements may look slightly different in person from what you see on your screen, I try my best to make sure that the image you see is as accurate as possible. Please review your screen monitor settings as well.
All rented items could have normal wear and tear due to declining condition that occurs over time, even though this Vendor has been regularly maintaining the rented items: by agreeing to this Terms of Service/Terms and Conditions (the contract), you understand this.
Contact Us
If you have any questions about our Refunds Policy, please contact us by e-mail perfectpetals3@gmail.com
