Terms of Service
By renting our product and purchasing on this website, you agree to these terms and conditions:
OVERVIEW
This website is operated by Perfect Petals. Throughout the site, the terms “we”, “us” and “our” and "The Vendor" to refer to Perfect Petals. Perfect Petals offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
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Disclaimer: By renting our floral arrangements you understand that though some of these flowers look and feel real, and are named after real flowers, they are in fact artificial, and therefore only resemble the real flower for which it is named after, or referred to.
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Payment: We offer 2 payment options: Payment in full, or in 2 installments.
Please note, in both payment options, you may still change your requested items up until 7 days before your wedding date, if those items are still available, at time of request.
OPTION 1: Payment in full
If you choose to pay in full (at once, in one payment), you have immediately secured your date to rent the specific items in your order and use our services. If your event is less than 30 days away, full payment is required upon booking.
> OPTION 2: Payment in 2 instalments
These 2 payment instalments are outlined in your initial proposal. The first payment is 20 % of the total [the rental fees + any incurred delivery fees + add-on services]. This first payment is considered your retainer as well, which is non-refundable at any point. This first payment will be due immediately at checkout. The second instalment is the remainder of the total balance, and is due 30 days prior to your event.
Retainer
This retainer is non-refundable. The retainer is deducted from the total price of your order and is used to secure your date. In both payment options (payment in full or in 2 instalments), the retainer is 20 % of the total [the rental fees + any incurred delivery fees + add-on services].
Cancellation Policy
You are entitled to cancel your order within 30 days of the event date without giving any reason for doing so. Cancelations after 30 days will not be refunded. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by e-mail at info@rentperfectpetals.com
We will reimburse you all payments made except for the non-refundable retainer or any fees incurred for customization. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for refunds:
In order for the order to be eligible for a refund, please make sure that the notice of cancelation is sent more than 30 days before the date of service.
The following fees cannot be returned:
The non-refundable deposit made to book service.
The fee incurred due to your customization request.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Alterations
We are happy to work with you on order additions as available and ask that you make us aware of such additions as soon as you know. Orders requiring removals should be made to us at least 60 days prior to your event, when possible.
To request and receive approval of these alterations, please e-mail us at: info@rentperfectpetals.com to check availability.
The Client may not alter the rentals in any way. This includes, but is not limited to, adding any of your own flowers (fresh or faux), removing flowers, or altering the shape of the arrangements. There will be damage fees applied to not adhering to this policy and we reserve the right to charge the customer's credit card on file for any of these damages, without prior notice.
Rescheduling
In case this rental contract is forced to be cancelled due to acts of God, fire, flood, war, natural disasters, epidemic, weather, terrorism, crime, revolution, riots, labor disputes, accidents, civil disorder, government acts of regulations, or any extraordinary event or circumstance beyond the control of either us, Perfect Petals, LLC, or The Client, within 30 days of your wedding/event, we will move your retainer free of charge to another date, if the new requested date is available.
If the Client’s new requested date is not available, there would be no refunds applied for cancelling the original date. We will try our best to come to a respectful and mutual agreement between both parties involved.
If there are costs involved that have incurred for the original date, and cannot be credited nor rescheduled, such costs will not be refunded to The Client.
You may re-schedule your original event date, for any reason, up until 30 days before your original event date, if your new date is available.
Availability
We reserve the right to cancel this contract and your online order at anytime we feel that the obligations cannot be met by both parties (The Vendor and/or The Client) and we will be held blameless for this decision. If we initiate the cancellation of the contract, we will provide a full refund (including the retainer), minus any actual costs incurred up to that point that we inform The Client. We reserve the right to cancel and/or refund certain items after you placed your order if: the date is no longer available, (but was not updated on the website), certain products are no longer available for the date requested, the amount ordered exceeded the limit available of that particular item, if a rental item becomes unavailable due to damage upon its previous return, (all efforts will be made to substitute another or a refund will be given for that particular item), or for any other reason.
Please note, availability of the fresh florals is dependent on availability from the fresh floral supplier. If, for any reason, the fresh flower of choice is not available for the bud vases, all efforts will be made by The Vendor to find a replacement. If no replacement is possible, The Vendor will use a faux comparable replacement instead, and will refund The Client the cost of the additional fresh flowers, if The Client still chooses to rent the bud vases.
Integrity of Rented Items/Substitutions
All of the floral arrangements are made using faux florals (artificial florals made to replicate fresh flowers such as baby’s breath, roses, hydrangea, delphinium, and other flowers).
If a rental item becomes unavailable due to damage upon its previous rental, all efforts will be made to substitute another or a refund will be given for that particular item. We reserve the right to make substitutions in the event the flowers need to be replaced or re-arranged due to previous return issues or if a flower/arrangement is no longer available to deliver on time. In this event, the integrity of the proposed color scheme will be maintained and flowers of similar look and size will be used. Perfect Petals reserves the right to make substitutions in the event the flowers or other rental items received are not of the quality suitable to wedding/event. The integrity of the proposed look and color scheme will be maintained and flowers of equivalent value will be used.
Due to various monitor settings on your computer the colors of the flower arrangements may look slightly different in person from what you see on your screen, I try my best to make sure that the image you see is as accurate as possible.
All rented items could have normal wear and tear due to declining condition that occurs over time, even though this Vendor has been regularly maintaining the rented items: by agreeing to this Terms of Service/Terms and Conditions (the contract), you understand this.
Liability
By purchasing on this website, you agree to not move or change any part of the rented items once they have been delivered and installed by the vendor, and will be mindful when walking/ placing objects around the rented items. The purchaser will not hold the vendor or their assistant responsible for any of the rented items breaking or coming apart due to weather, tampering, touching, pushing, hanging or knocking over by anyone or anything present on the property, before, during and after everything is delivered and installed. The purchaser will not hold the vendor or their assistant responsible for any physical or property damage done to anyone or anything, as relating to any part of the rented items, including the materials used to secure the arch and the other rented items, during the period of: delivery, installation and tear down. If the vendor is asked to move items that are not the vendor’s own property (such as tables, chairs, other decor pieces) or is given permission to move said property in order to set-up any of the rented items, the purchaser will not hold the vendor or their assistant responsible for any physical or property damage done to anyone or anything as a result of these actions. Finally, you understand that all of the items are rented, and will be returned to the vendor by at the chosen teardown time, and understand to return the rented items in the same condition they were set-up in, free of damage or any alterations.
Damages
In the event that the vendor arrives and any of the arch or pillars have a) been moved to another area without prior permission (not by the vendor), b) knocked over to the ground, c) broken or faulty tubes/frame, or d) visibly tampered with, a non-refundable replacement fee of $600 USD will be incurred by the client. The Arches are not to be moved by anyone, other than the vendor and their assistant. They are heavy, large, and require intricate detailing to ensure safe installation.
The Client Is responsible for the rented items from time of possession to time of return. Client assumes entire risk of loss, regardless of cause. If the rented items are lost, stolen, or damaged, the client will pay all costs of replacement or repair. These replacement/repair costs will be solely determined by The Vendor.
In the event that any of the items are not returned or are missing, or the items are damaged beyond natural wear and easy repair, each item will incur an additional 4x cost. For example, if any part of the 1 bud vase rental (valued at $5 rental price) is missing, the replacement fee would be an additional $22 per missing/damaged vase rental, before tax. Please notify all vendors that the floral arrangements are all rentals. This includes the venue and anyone else in charge of moving tables, chairs, helping with set-up, including family and friends. Please inform them that this vendor will tear down all of their own rentals, at the agreed upon time in this contract.
Inclement Weather (If applicable)
In the event there is inclement weather, before the floral arch is installed outdoors, the arch can be installed in an alternative sheltered area, at the same address, if requested by the client, at no additional cost. If inclement weather starts after the floral arch has been installed, the vendor will arrive to uninstall/protect the arch immediately. If the client wishes for the vendor to tear down and re-install the arch at a different location at the same address, an additional fee of $75 would apply.
There will be no refunds given for the floral arrangements, after they been delivered and installed.
Media Usage/Model Release/ Photo Use/ Social Media
The Client agrees to allow this Vendor to use any recordings or images captured from the wedding/event, for advertising purposes.
Vendor’s Role during Event Date
All of the rented items will be installed/set-up by the vendor, and are not to be moved by anyone other than the vendor and their assistant.
If you have purchased the moving fee/service, the vendor and assistant will stay for the duration of the ceremony, so that the arch, can be moved to the designated place for the reception during cocktail hour (if you have purchased this service and it is applicable to your rentals).
The Vendor and their assistant(s) will leave the premises once everything is set-up as agreed upon via email and will return at the chosen teardown time.
The vendor is not responsible to move items that are not the vendor’s property; this includes moving tables, chairs, and someone else’s decor pieces. However, if requested by the client or it is deemed necessary to move furniture/other items in order to install/set-up the rented items, the vendor may assist in moving non-vendor’s items and will ask permission beforehand, and the vendor will remain blameless.
The vendor will not provide any other decor pieces such as candles, additional table decor, or additional floral arrangements than the ones outlined at checkout in your order.
The vendor will tear down and return all of their own rental items. Only the vendor can remove and tear down the rented items from their original designated spots from the venue. No one is allowed to transport, take-down, or move our product without prior written approval.
Location and Site Limitations
> OUTDOOR (if applicable)
If the arch and/or pillars are being installed outside: we may have to secure the arch with cables and possibly wooden posts in the back and would require at least 2 feet in front of the arch, and 2 feet behind the arch. Please be mindful walking around the arch, there may be cables inserted into the ground from the back AND the front, or there may be other elements used to secure the arch.
> INDOOR (if applicable)
If the arch and/or pillars are being installed indoors: we require at least 4 feet in total depth and 7 feet in total length, to install the arch and for it to stand safely.
As the client, please ensure there will be enough space for the arch/pillars/other floral arrangements and any surrounding tables/chairs, for you to comfortably walk around and be seated around/in front of the arch/pillars/other floral arrangements. As the client, please be sure to check with your venue to confirm our rentals will fit in the desired space, as refunds will not be made if any of the items do not fit/are not possible to install/are not used. This includes checking with the venue if there will be any stages that the rented items will be placed on.
The Vendor is limited by the rules and guidelines of the location(s) and site management officials. Negotiation with the officials for moderation of guidelines is the responsibility of The Client; This vendor will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to the Vendor.
Arbitration
Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The arbitration hearing shall take place in Gilbert, Arizona before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
